© The Linen Ladder 2023. Based in Cranbrook, UK. Co. Registration 11812461
TERMS & CONDITIONS
We love our fabrics and we really want you to be happy with your choice and the purchases you make. We print in
England using the latest techniques and we print onto the very best linen available because we firmly believe that
only the best will do. We really hope you like what you see and please, if you have any questions at all do not
hesitate to ask and we will do our utmost to help.
There are some important features to understand when buying online, it is important that the Terms & Conditions laid
out below are understood in order to have a satisfying shopping experience.
Fabrics
Linen is a natural fabric and has naturally occurring characteristics such as knots, slubs or slight colour differences.
There may occasionally be a printing dot; these are quite normal and are inherent when working with an entirely
natural product. These natural qualities give the fabric a sense of texture and enhance the overall look which we
love, but we are also aware it may not suit or appeal to everyone. We always recommend that you request a sample
piece of your chosen fabric before ordering.
Colour is fundamental to what we create and every effort is made to ensure consistency and accuracy. We print to
order so please be aware that your sample may come from a different print batch from the material you finally receive,
but please be assured it will be within a tight colour tolerance. The colours you see on a screen do not always match
the colour of the actual fabric and all screens vary depending on their settings.
The Linen Ladder reserves the right to sometimes withdraw, discontinue or change a design without prior notification.
Details of any changes will be on the website.
Our fabrics are designed for interior decoration and are suitable for curtains, lampshades, soft furnishings and
upholstery. Our heavier, upholstery linen has a Martindale of 32,000 for general domestic use, exceeding the British
standard BS2543.
Linen is prone to creasing so allowing curtains to hang will help the fabric relax.
Care & Treatments
The Linen Ladder linens can be washed by hand or a cold machine wash with a mild detergent. Hot/warm iron on the
reverse. Air dry in the shade where possible. Please be aware that some shrinkage and loss of colour may occur.
Do not bleach. Do not soak.
We do not offer a stain protection service and we will not accept liability for changes in appearance, performance or
defects in any of our fabrics if they are treated, after purchase, by applying or processing of any kind, including flame
proofing or stain protection treatments.
Fading
It is quite normal for fabrics to fade in sunlight but it is possible to mitigate against the worst effects of UV light. For
curtains and blinds we recommend they are fully lined with lining and interlining or blackout lining. We advise that
curtains are drawn back away from the window when not in use. For upholstered furniture and soft furnishings, we
recommend they are kept out of direct sunlight and rotated to avoid prolonged exposure to sunlight. Please be
careful not to use room or fabric cleaner sprays as they may contain bleaching agents. The Linen Ladder does not
guarantee against colour fading and cannot be held liable for colour fading.
Samples
We offer samples (max 5) at £1.95 each with a non-refundable P&P charge of £3.50. Sample orders must be
confirmed in writing. We are not able to offer refund sample requests. If a sample is out of stock we will forward as
soon as new stock is received. For larger and international sample requests please email us at
Print to Order
Our prices are calculated per linear metre. The average linen width is approximately 130cm. All widths and pattern
repeats are approximate. The minimum quantity to order is 1 metre.
It is the responsibility of the person sewing your fabric to measure the actual pattern repeat before cutting. It is
important to note that once the fabric is cut or trimmed, we cannot accept returns.
Prices
Prices are in Pounds Sterling and are subject to change without notice. Prices shown include fabric but do not
include postage, packing or insurance. VAT will be applied to P&P and insurance.
Payment & Delivery
The Linen Ladder’s preferred payment is via BACS transfer (bank details will be provided on the invoice), or via
PayPal.
Orders and delivery details must be made in writing via email to us. We will then issue an order confirmation and an
invoice for payment. Please double check you have ordered the right design and colour and that the payment is
correct. As soon as you have confirmed and payment has been received, the order will be processed. We are
unable to accept cancellations or alterations after this point. Our standard delivery lead-time is 21 days. It is the
responsibility of the purchaser to check that the fabric is correct when they receive it.
Delivery charges to the UK start from £15.00 plus VAT for P&P; this does not include insurance. Delivery charges are
subject to change depending on the size and weight of the package. The customer will be notified regarding any
changes to delivery charges. All deliveries must be signed for. Please do not sign for the package until you have
checked for transit damage. Should your package have signs of damage to the contents please do not accept
delivery but contact The Linen Ladder in the first instance within 48 hours (insurance will not cover damaged goods
once signed for). It can be useful to take a photograph of the damage and send it to us so we can help you to solve
any issues. It is possible to request a damaged freight report from the courier which will need your signature. If
goods are delayed in transit it is beyond our control and P&P refunds will not be given.
Trade
We enjoy working with interior designers and other interior based businesses who wish to purchase from us. This
facility is only available when we have received and confirmed legitimate business details. Please contact us for
further information.
International Customers
We would love to fulfil any international purchase. Please contact us via email at
and we will make every effort to help you. It is the customers responsibility to be aware of and pay: import duty,
customs or local fees, taxes or levies that may apply.
Returns
All fabrics are checked carefully by us prior to being sent out to the customer. We always recommend that you check
the fabric before cutting as it is vital that no length be cut, washed, altered or sewn as, should there be an issue, it
may invalidate any claim for a refund. Our fabrics are ordered as bespoke so unless faulty we cannot accept returns.
Sample or sale fabrics or goods are not eligible for exchanges, returns or refunds.
Faults
In the rare event of your fabric having a fault please let us know in writing within 7 days of receipt of the fabric. A
refund or exchange will only be made once checked and determined by us to be applicable. Return postage and
packing costs will be the responsibility of the customer.
Delivery charges are subject to VAT and are non-refundable unless the product has been mutually agreed to be faulty.
The Linen Ladder will only refund the customer’s return postage when provided with their proof of postage costs.
Note that customer returns must be ‘signed for’ postage to enable safe return to The Linen Ladder. The Linen Ladder
cannot be held responsible for any items that are declared to be ‘lost in the post’.
Third Party
If the goods are to be sent directly to a third party (curtain maker, upholsterer etc.) the customer must supply in writing
via email the correct name, address and contact number of the third party prior to despatch. Where deliveries are
made to third parties it is the responsibility of the customer to ensure that the correct material (design, colour and
quantity) is received. We cannot accept claims after the fabric has been trimmed, cut, sewn or altered in any way.
No claims will be accepted in respect of any costs of making up.
Liability
All goods are supplied by us on the condition that our liability for any fault or defect in the quality, condition or fitness
of purpose is limited in amount to a sum not exceeding the purchase price of the particular goods. Under no
circumstances whatsoever shall the company (The Linen Ladder Ltd) be liable for indirect or consequential loss or
damage.
Privacy Policy
The Linen Ladder has a Privacy Policy that is completely in line with the requirements of the GDPR (data protection
law dated 25 May 2018) which explains how we collect, retain, process, share and transfer your personal data when
you visit www.thelinenladder.com and use any of our services. This does not apply to online websites or services that
we do not own or control.
Our website is hosted by HEART INTERNET and the payment platform is PayPal.
Personal Data
Please know that we absolutely respect your privacy. The Linen Ladder will only use your personal information (your
name, email address, postal address and telephone number), so we can process and manage your order. If you
contact us by phone or post we may keep a record of that correspondence for compliance only.
If you have consented, we may occasionally stay in touch by newsletter or email. By subscribing to our newsletter
and emails you are ‘opting in’ to our mailing list and your personal information may be used to send you relevant
promotions, news or updates and changes to our terms and conditions. You can ‘opt out’ of this at any time by letting
us know in writing to
and we will take your details off our database. Please allow 28 days
for this to be actioned.
Cookies
Cookies are used to monitor website usage allowing us to help develop the website and our services. You can
choose to accept or decline cookies. Cookies do not allow us to access your device and do not gather any
information other than that which you have chosen to give to us.
Disclosure
The Linen Ladder does not sell, share or disclose your personal date to any third party for marketing or other
purposes.
We may occasionally use other companies and individuals to provide services to us, such as delivery/courier
companies. These companies will be provided and have access to the personal data needed to perform their
functions and not for any other purposes. They must process such data in accordance with this privacy notice and
the GDPR.
We may disclose your personal data to a third party if we believe that such disclosure is necessary to (i) comply with
the law or legal process, (ii) prevent fraud, (iii) protect the rights and property of The Linen Ladder Ltd, (iv) to enforce
our conditions of use or (v) protect against misuse or unauthorised use of our website.
If, in future, a third party acquires The Linen Ladder Ltd or substantially all of its assets (by merger, acquisition,
organisation or otherwise) customer data, including personal information may well be one of the transferred assets.
At that time, responsibility for those data assets will pass to the acquiring entity.
Security and Data Storage
We take security measures very seriously in order to protect your information from access by unauthorised persons
and against unlawful processing, accidental loss, destruction and damage.
We do not retain your payment details within our systems. These are held externally and processed by PayPal. The
Linen Ladder will only retain your personal data for as long as it is necessary for a required service to be provided to
you. All retained personal data is subject to the controls of our internal data protection policy and will be securely
disposed of when is considered no longer relevant.
Changes to Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and
clarifications will take effect immediately upon their posting on the website. If we make material changes to this
policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we
use it, and under what circumstances, if any, we use and/or disclose it.
By submitting your personal data, you consent to the use of that data as set out in this policy. If you would like to:
access, correct, amend or delete
any personal information we have about you, register a
complaint, or simply want more information contact by mail at
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