© The Linen Ladder 2023. Based in Cranbrook, UK. Co. Registration 11812461
TERMS & CONDITIONS
We
love
our
fabrics
and
we
really
want
you
to
be
happy
with
your
choice
and
the
purchases
you
make.
We
print
in
England
using
the
latest
techniques
and
we
print
onto
the
very
best
cloth
available
because
we
firmly
believe
that
only
the
best
will
do.
We
really
hope
you
like
what
you
see
and
please,
if
you
have
any
questions
at
all
do
not
hesitate to ask and we will do our utmost to help.
There
are
some
important
features
to
understand
when
buying
online,
it
is
important
that
the
Terms
&
Conditions
laid
out below are understood in order to have a satisfying shopping experience.
Fabrics
Linen
and
cotton
are
natural
fabrics
and
have
naturally
occurring
characteristics
such
as
knots,
slubs
or
slight
colour
differences.
There
may
occasionally
be
a
printing
dot;
these
are
quite
normal
and
are
inherent
when
working
with
an
entirely
natural
product.
These
natural
qualities
give
the
fabric
a
sense
of
texture
and
enhance
the
overall
look
which
we
love,
but
we
are
also
aware
it
may
not
suit
or
appeal
to
everyone.
We
always
recommend
that
you
request
a
sample piece of your chosen fabric before ordering.
Colour
is
fundamental
to
what
we
create
and
every
effort
is
made
to
ensure
consistency
and
accuracy.
We
print
to
order
so
please
be
aware
that
your
sample
may
come
from
a
different
print
batch
from
the
material
you
finally
receive,
but
please
be
assured
it
will
be
within
a
tight
colour
tolerance.
The
colours
you
see
on
a
screen
do
not
always
match
the colour of the actual fabric and all screens vary depending on their settings.
The
Linen
Ladder
reserves
the
right
to
sometimes
withdraw,
discontinue
or
change
a
design
without
prior
notification.
Details of any changes will be on the website.
Our
fabrics
are
designed
for
interior
decoration
and
are
suitable
for
curtains,
lampshades,
soft
furnishings
and
upholstery.
Our
heavier,
upholstery
linen
has
a
Martindale
of
32,000
for
general
domestic
use,
exceeding
the
British
standard BS2543.
Linen is prone to creasing so allowing curtains to hang will help the fabric relax.
Care & Treatments
Most
Linen
Ladder
fabrics
can
be
washed
by
hand
or
a
cold
machine
wash
with
a
mild
detergent.
Hot/warm
iron
on
the
reverse.
However,
some
may
be
dry
clean
only
-
details
will
be
given.
Please
be
aware
that
some
shrinkage
and
loss of colour may occur. Do not bleach. Do not soak.
We
do
not
offer
a
stain
protection
service
and
we
will
not
accept
liability
for
changes
in
appearance,
performance
or
defects
in
any
of
our
fabrics
if
they
are
treated,
after
purchase,
by
applying
or
processing
of
any
kind,
including
flame
proofing or stain protection treatments.
Fading
It
is
quite
normal
for
fabrics
to
fade
in
sunlight
but
it
is
possible
to
mitigate
against
the
worst
effects
of
UV
light.
For
curtains
and
blinds
we
recommend
they
are
fully
lined
with
lining
and
interlining
or
blackout
lining.
We
advise
that
curtains
are
drawn
back
away
from
the
window
when
not
in
use.
For
upholstered
furniture
and
soft
furnishings,
we
recommend
they
are
kept
out
of
direct
sunlight
and
rotated
to
avoid
prolonged
exposure
to
sunlight.
Please
be
careful
not
to
use
room
or
fabric
cleaner
sprays
as
they
may
contain
bleaching
agents.
The
Linen
Ladder
does
not
guarantee against colour fading and cannot be held liable for colour fading.
Samples
We
offer
samples
(max
5)
at
£1.95
each
with
a
non-refundable
P&P
charge
of
£3.50.
Sample
orders
must
be
confirmed
in
writing.
We
are
not
able
to
offer
refund
sample
requests.
If
a
sample
is
out
of
stock
we
will
forward
as
soon as new stock is received. For larger and international sample requests please email us at
Print to Order
Our
prices
are
calculated
per
linear
metre.
The
average
linen
width
is
approximately
130cm.
All
widths
and
pattern
repeats are approximate. The minimum quantity to order is 1 metre.
It
is
the
responsibility
of
the
person
sewing
your
fabric
to
measure
the
actual
pattern
repeat
before
cutting.
It
is
important to note that once the fabric is cut or trimmed, we cannot accept returns.
Prices
Prices
are
in
Pounds
Sterling
and
are
subject
to
change
without
notice.
Prices
shown
include
fabric
but
do
not
include postage, packing or insurance. VAT will be applied to P&P and insurance.
Payment & Delivery
The
Linen
Ladder’s
preferred
payment
is
via
BACS
transfer
(bank
details
will
be
provided
on
the
invoice),
or
via
PayPal.
Orders
and
delivery
details
must
be
made
in
writing
via
email
to
us.
We
will
then
issue
an
order
confirmation
and
an
invoice
for
payment.
Please
double
check
you
have
ordered
the
right
design
and
colour
and
that
the
payment
is
correct.
As
soon
as
you
have
confirmed
and
payment
has
been
received,
the
order
will
be
processed.
We
are
unable
to
accept
cancellations
or
alterations
after
this
point.
Our
standard
delivery
lead-time
is
from
28
days.
It
is
the
responsibility of the purchaser to check that the fabric is correct when they receive it.
Delivery
charges
to
the
UK
start
from
£15.00
plus
VAT
for
P&P;
this
does
not
include
insurance.
Delivery
charges
are
subject
to
change
depending
on
the
size
and
weight
of
the
package.
The
customer
will
be
notified
regarding
any
changes
to
delivery
charges.
All
deliveries
must
be
signed
for.
Please
do
not
sign
for
the
package
until
you
have
checked
for
transit
damage.
Should
your
package
have
signs
of
damage
to
the
contents
please
do
not
accept
delivery
but
contact
The
Linen
Ladder
in
the
first
instance
within
48
hours
(insurance
will
not
cover
damaged
goods
once
signed
for).
It
can
be
useful
to
take
a
photograph
of
the
damage
and
send
it
to
us
so
we
can
help
you
to
solve
any
issues.
It
is
possible
to
request
a
damaged
freight
report
from
the
courier
which
will
need
your
signature.
If
goods are delayed in transit it is beyond our control and P&P refunds will not be given.
Trade
We
enjoy
working
with
interior
designers
and
other
interior
based
businesses
who
wish
to
purchase
from
us.
This
facility
is
only
available
when
we
have
received
and
confirmed
legitimate
business
details.
Please
contact
us
for
further information.
International Customers
We would love to fulfil any international purchase. Please contact us via email at
and
we
will
make
every
effort
to
help
you.
It
is
the
customers
responsibility
to
be
aware
of
and
pay:
import
duty,
customs or local fees, taxes or levies that may apply.
Returns
All
fabrics
are
checked
carefully
by
us
prior
to
being
sent
out
to
the
customer.
We
always
recommend
that
you
check
the
fabric
before
cutting
as
it
is
vital
that
no
length
be
cut,
washed,
altered
or
sewn
as,
should
there
be
an
issue,
it
may
invalidate
any
claim
for
a
refund.
Our
fabrics
are
ordered
as
bespoke
so
unless
faulty
we
cannot
accept
returns.
Sample or sale fabrics or goods are not eligible for exchanges, returns or refunds.
Faults
In
the
rare
event
of
your
fabric
having
a
fault
please
let
us
know
in
writing
within
7
days
of
receipt
of
the
fabric.
A
refund
or
exchange
will
only
be
made
once
checked
and
determined
by
us
to
be
applicable.
Return
postage
and
packing costs will be the responsibility of the customer.
Delivery
charges
are
subject
to
VAT
and
are
non-refundable
unless
the
product
has
been
mutually
agreed
to
be
faulty.
The
Linen
Ladder
will
only
refund
the
customer’s
return
postage
when
provided
with
their
proof
of
postage
costs.
Note
that
customer
returns
must
be
‘signed
for’
postage
to
enable
safe
return
to
The
Linen
Ladder.
The
Linen
Ladder
cannot be held responsible for any items that are declared to be ‘lost in the post’.
Third Party
If
the
goods
are
to
be
sent
directly
to
a
third
party
(curtain
maker,
upholsterer
etc.)
the
customer
must
supply
in
writing
via
email
the
correct
name,
address
and
contact
number
of
the
third
party
prior
to
despatch.
Where
deliveries
are
made
to
third
parties
it
is
the
responsibility
of
the
customer
to
ensure
that
the
correct
material
(design,
colour
and
quantity)
is
received.
We
cannot
accept
claims
after
the
fabric
has
been
trimmed,
cut,
sewn
or
altered
in
any
way.
No claims will be accepted in respect of any costs of making up.
Liability
All
goods
are
supplied
by
us
on
the
condition
that
our
liability
for
any
fault
or
defect
in
the
quality,
condition
or
fitness
of
purpose
is
limited
in
amount
to
a
sum
not
exceeding
the
purchase
price
of
the
particular
goods.
Under
no
circumstances
whatsoever
shall
the
company
(The
Linen
Ladder
Ltd)
be
liable
for
indirect
or
consequential
loss
or
damage.
Privacy Policy
The
Linen
Ladder
has
a
Privacy
Policy
that
is
completely
in
line
with
the
requirements
of
the
GDPR
(data
protection
law
dated
25
May
2018)
which
explains
how
we
collect,
retain,
process,
share
and
transfer
your
personal
data
when
you
visit
www.thelinenladder.com
and
use
any
of
our
services.
This
does
not
apply
to
online
websites
or
services
that
we do not own or control.
Our website is hosted by HEART INTERNET and the payment platform is PayPal.
Personal Data
Please
know
that
we
absolutely
respect
your
privacy.
The
Linen
Ladder
will
only
use
your
personal
information
(your
name,
email
address,
postal
address
and
telephone
number),
so
we
can
process
and
manage
your
order.
If
you
contact us by phone or post we may keep a record of that correspondence for compliance only.
If
you
have
consented,
we
may
occasionally
stay
in
touch
by
newsletter
or
email.
By
subscribing
to
our
newsletter
and
emails
you
are
‘opting
in’
to
our
mailing
list
and
your
personal
information
may
be
used
to
send
you
relevant
promotions,
news
or
updates
and
changes
to
our
terms
and
conditions.
You
can
‘opt
out’
of
this
at
any
time
by
letting
us
know
in
writing
to
and
we
will
take
your
details
off
our
database.
Please
allow
28
days
for this to be actioned.
Cookies
Cookies
are
used
to
monitor
website
usage
allowing
us
to
help
develop
the
website
and
our
services.
You
can
choose
to
accept
or
decline
cookies.
Cookies
do
not
allow
us
to
access
your
device
and
do
not
gather
any
information other than that which you have chosen to give to us.
Disclosure
The
Linen
Ladder
does
not
sell,
share
or
disclose
your
personal
date
to
any
third
party
for
marketing
or
other
purposes.
We
may
occasionally
use
other
companies
and
individuals
to
provide
services
to
us,
such
as
delivery/courier
companies.
These
companies
will
be
provided
and
have
access
to
the
personal
data
needed
to
perform
their
functions
and
not
for
any
other
purposes.
They
must
process
such
data
in
accordance
with
this
privacy
notice
and
the GDPR.
We
may
disclose
your
personal
data
to
a
third
party
if
we
believe
that
such
disclosure
is
necessary
to
(i)
comply
with
the
law
or
legal
process,
(ii)
prevent
fraud,
(iii)
protect
the
rights
and
property
of
The
Linen
Ladder
Ltd,
(iv)
to
enforce
our conditions of use or (v) protect against misuse or unauthorised use of our website.
If,
in
future,
a
third
party
acquires
The
Linen
Ladder
Ltd
or
substantially
all
of
its
assets
(by
merger,
acquisition,
organisation
or
otherwise)
customer
data,
including
personal
information
may
well
be
one
of
the
transferred
assets.
At that time, responsibility for those data assets will pass to the acquiring entity.
Security and Data Storage
We
take
security
measures
very
seriously
in
order
to
protect
your
information
from
access
by
unauthorised
persons
and against unlawful processing, accidental loss, destruction and damage.
We
do
not
retain
your
payment
details
within
our
systems.
These
are
held
externally
and
processed
by
PayPal.
The
Linen
Ladder
will
only
retain
your
personal
data
for
as
long
as
it
is
necessary
for
a
required
service
to
be
provided
to
you.
All
retained
personal
data
is
subject
to
the
controls
of
our
internal
data
protection
policy
and
will
be
securely
disposed of when is considered no longer relevant.
Changes to Privacy Policy
We
reserve
the
right
to
modify
this
privacy
policy
at
any
time,
so
please
review
it
frequently.
Changes
and
clarifications
will
take
effect
immediately
upon
their
posting
on
the
website.
If
we
make
material
changes
to
this
policy,
we
will
notify
you
here
that
it
has
been
updated,
so
that
you
are
aware
of
what
information
we
collect,
how
we
use it, and under what circumstances, if any, we use and/or disclose it.
By
submitting
your
personal
data,
you
consent
to
the
use
of
that
data
as
set
out
in
this
policy.
If
you
would
like
to:
access,
correct,
amend
or
delete
any
personal
information
we
have
about
you,
register
a
complaint, or simply want more information contact by mail at
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